Question 1

Are you licensed and insured?

Accepted Answer

Yes, absolutely. Summit Home Services is fully licensed and insured for all the services we provide. We believe in providing our customers with complete peace of mind, knowing their property is in safe and professional hands.

Question 2

What areas do you serve?

Accepted Answer

We proudly serve a wide area, including Queens, Brooklyn, Bronx, and Staten Island, Long Island (Nassau & Suffolk counties), Westchester County, and parts of Northern New Jersey, including Bergen County. You can see our full list on our Service Areas page.

Question 3

What are your business hours?

Accepted Answer

Our standard business hours are Monday to Friday, 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 3:00 PM. However, we offer 24/7 emergency services for urgent needs like lockouts, appliance failures, and roof leaks.

Question 4

How do I get an estimate for a service?

Accepted Answer

Getting an estimate is easy and free! You can either fill out the estimate form on our website or call us directly at (646) 250-2358. We provide no-obligation estimates for all our services.

Question 5

How often should I have my air ducts cleaned?

Accepted Answer

We generally recommend having your air ducts professionally cleaned every 3 to 5 years. However, if you have pets, allergies, or have recently completed a home renovation, you might consider having them cleaned more frequently.

Question 6

Is dryer vent cleaning really that important?

Accepted Answer

Yes, it's crucial for both safety and efficiency. A clogged dryer vent is a leading cause of house fires. Regular cleaning not only prevents this risk but also helps your dryer run more efficiently, saving you time and money on energy bills.

Question 7

Do you offer a warranty on your repairs?

Accepted Answer

Yes, we stand by the quality of our work. We offer a warranty on both parts and labor for our appliance repair and other repair services. The specific terms of the warranty will be discussed with you before any work begins.

Question 8

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment by calling us at (646) 250-2358 or by submitting a service request through the contact forms on our website. We will work with you to find a time that is convenient for your schedule.

Question 9

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods for your convenience, including major credit/debit cards, Zelle, Venmo, and checks. Payment is typically due upon completion of the service.

Question 10

What is your cancellation policy?

Accepted Answer

We understand that schedules can change. We kindly ask that you provide us with at least 24 hours' notice if you need to cancel or reschedule your appointment. This allows us to adjust our technicians' schedules accordingly.

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General Questions

Services & Pricing

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